In the Saddle: Exploring the World of Rising Horses
From dispatch to delivery of the shipment usually takes 2-7 day working days. However, due to unforeseen circumstances, it may take a longer time than what it takes usually.
Once you place the order, you will be notified with the placement of order. Day, date and time of dispatching the order and the delivery of the order. So, we suggest you check your email or your inbox from time to time.
We, under any circumstances, don’t accept any cancellation once we dispatch the order from our side from our fulfilment centre if the cancellation request is received after 24 hrs of placing the order.
The time of placing the order to its shipment is 2-3 business days from the time of placing the order. We always make sure that we deliver all the products in good condition and as fast as possible.
1. Our return policy is applicable within 10 days from placing the order and applicable only for the following reasons: Damaged product & Manufacturing defect. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at support@theartarium.com to initiate a return.
2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on support@theartarium.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 4-6 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated.
Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet), invoice, etc. The product should be in the original condition.
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